Toolstopia – Terms & Conditions

Last Updated: November 2025

Welcome to Toolstopia! These Terms and Conditions (“Terms”) govern your use of our website (www.toolstopia.co.ke) and the purchase of products through our online store.

By accessing this website and/or making a purchase, you accept and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

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1. General Information

Business Name: Toolstopia
Location: Nairobi, Kenya
Contact: info@toolstopia.co.ke | 0719 261277
Website: www.toolstopia.co.ke

Operating Hours:

• Weekdays: 6:00 AM – 6:00 PM (Monday – Friday)
• Weekends: 7:00 AM – 4:00 PM (Saturday – Sunday)

By using our website, you confirm that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into a binding contract
• All information you provide is accurate, current, and complete

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2. Products and Pricing

Product Availability

• All products listed on our website are subject to availability
• We make every effort to ensure accurate product descriptions and images
• Product specifications may vary slightly from images shown
• We reserve the right to limit quantities on any product

Pricing

• All prices are listed in Kenyan Shillings (KES)
• Prices are exclusive of shipping fees unless stated as “Free Shipping”
• Prices include applicable VAT (Value Added Tax) where required by law
• Toolstopia reserves the right to update product prices, descriptions, and availability at any time without prior notice
• Price changes do not affect orders already confirmed and paid for

Product Authenticity

• All products sold are 100% authentic and sourced from authorized distributors
• We guarantee genuine products from brands including Makita, Bosch, INGCO, Total Tools, Honda, and others
• Manufacturer warranties apply as stated in product descriptions

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3. Orders and Payment

Order Placement

• By placing an order, you confirm that all information provided is accurate and complete
• You will receive an order confirmation email once your order is successfully placed
• An order confirmation does not guarantee product availability or acceptance of your order

Order Acceptance

• Toolstopia reserves the right to accept or refuse any order at our sole discretion
• We may refuse orders due to:
  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incomplete or inaccurate information
  • Previous violations of our Terms

Payment Methods

We accept the following payment methods:

• M-Pesa (Mobile Money)
• Bank Transfer
• Credit/Debit Cards (Visa, Mastercard)
• Cash on Delivery (COD) – Available in selected areas

Payment Security

• All online payments are processed through secure payment gateways
• We do not store your complete credit card information
• Your payment information is encrypted and protected

Payment Confirmation

• Orders are processed only after payment confirmation
• For bank transfers, please allow 1-2 business days for verification
• COD orders require payment upon delivery to the courier

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4. Shipping and Delivery

Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation
• Processing time may be longer during holidays or high-volume periods
• You will receive a shipping confirmation email with tracking information

Delivery Timeline

• Standard delivery: 2-5 business days within Kenya
• Delivery times vary by location and courier service
• Business days exclude weekends and public holidays

Shipping Costs

• Flat rate shipping: KES 500 for orders under KES 10,000
• FREE shipping on orders over KES 10,000
• Shipping costs are displayed at checkout before payment

Delivery Locations

• We deliver to all counties in Kenya
• A valid phone number and physical address are required
• Remote locations may require additional delivery time

Delivery Responsibilities

• Customers must inspect products upon delivery
• Report any visible damage or incorrect items immediately to the courier and to us
• Sign for delivery only if the package appears intact

Failed Deliveries

• If delivery fails due to incorrect address or unavailability:
  • Courier will attempt redelivery
  • Additional delivery fees may apply for redelivery attempts
  • Orders unclaimed after 7 days may be returned, and restocking fees may apply

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5. Returns, Refunds, and Exchanges

Please refer to our comprehensive Return & Refund Policy for complete details.

Summary:

• Returns accepted within 7 days of delivery
• Defective products: Full refund including shipping
• Change of mind: Customer pays return shipping; original shipping non-refundable
• Items must be unused, in original packaging with all accessories
• Refunds processed within 7-14 business days after inspection

Exclusions: Certain items are non-returnable (clearance items, opened consumables, customized products, installed electrical items)

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6. Warranties

Manufacturer Warranties

• Products come with manufacturer warranties as specified in product descriptions
• Warranty terms, duration, and coverage vary by brand and product
• Warranty claims should be directed to the manufacturer’s authorized service centers
• We provide assistance with warranty documentation and claims

Product Warranties

• We guarantee all products are free from defects at the time of sale
• Defects discovered within 7 days qualify for return/exchange under our return policy
• Warranties do not cover:
  • Normal wear and tear
  • Damage from misuse, abuse, or improper installation
  • Unauthorized repairs or modifications
  • Use beyond product specifications

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7. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts that violate these Terms

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8. Prohibited Uses

You may not use our website to:

• Violate any applicable laws or regulations
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Engage in fraudulent activities
• Scrape, copy, or reproduce our content without permission
• Harass, abuse, or harm other users or our staff
• Post false reviews or manipulate product ratings

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9. Intellectual Property

Copyright and Trademarks

• All content on this website—including text, images, graphics, logos, product descriptions, and design—is the property of Toolstopia and/or our suppliers
• Content is protected by Kenyan and international copyright and intellectual property laws
• “Toolstopia” name and logo are trademarks of our company

Restrictions

You may not:

• Copy, reproduce, distribute, or create derivative works from our content
• Use our trademarks, logos, or branding without written permission
• Remove copyright or proprietary notices from any content
• Use automated tools to access or scrape our website

Permitted Use

• You may view and print pages for personal, non-commercial use only
• Product images may be shared when referencing or linking to our products, with proper attribution

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10. Product Information and Accuracy

While we strive for accuracy:

• Product descriptions, specifications, and images are provided by manufacturers and suppliers
• We do not guarantee that all information is 100% accurate, complete, or current
• Product colors may vary slightly from images due to screen settings
• We reserve the right to correct errors in product information, descriptions, or pricing
• If we discover a pricing error after you’ve placed an order, we will contact you before processing

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11. Limitation of Liability

General Limitations

To the maximum extent permitted by Kenyan law:

• Toolstopia is not liable for any indirect, incidental, consequential, or punitive damages arising from:
  • Use or inability to use our website or products
  • Unauthorized access to your data
  • Errors or interruptions in service
  • Product defects (beyond replacement/refund)
  • Third-party content or services

Maximum Liability

• Our total liability for any claim is limited to the amount you paid for the specific product in question
• This limitation applies even if we’ve been advised of the possibility of damages

User Responsibility

• You are responsible for selecting appropriate products for your intended use
• You are responsible for proper installation, use, and maintenance of products
• Always follow manufacturer instructions and safety guidelines
• Use appropriate safety equipment when operating power tools

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12. Indemnification

You agree to indemnify and hold harmless Toolstopia, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your misuse of products
• Your violation of any third-party rights
• Fraudulent or illegal activities

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13. Force Majeure

Toolstopia is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, fires, floods
• Government actions, strikes, labor disputes
• War, terrorism, civil unrest
• Internet or telecommunications failures
• Supplier failures or shortages
• Pandemics or public health emergencies

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14. Dispute Resolution

Governing Law

These Terms are governed by the laws of the Republic of Kenya.

Dispute Resolution Process

1. Contact Us First: If you have a complaint or dispute, contact us at info@toolstopia.co.ke or 0719 261277
2. Good Faith Resolution: We will attempt to resolve disputes amicably within 14 days
3. Mediation: If unresolved, disputes may be referred to mediation
4. Jurisdiction: Legal disputes shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya

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15. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand:

• What information we collect
• How we use and protect your data
• Your rights regarding your personal information
• Cookie usage and tracking

We comply with Kenya’s Data Protection Act, 2019.

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16. Third-Party Links

Our website may contain links to third-party websites (manufacturers, payment processors, social media):

• We are not responsible for the content or practices of third-party sites
• Your interactions with third-party sites are governed by their terms and policies
• We do not endorse or guarantee third-party products or services

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17. Product Safety and Proper Use

Safety Warnings

• Power tools and equipment can be dangerous if misused
• Always read and follow manufacturer instructions
• Use appropriate personal protective equipment (PPE)
• Ensure proper training before operating machinery
• Keep tools away from children

Customer Responsibility

• You are responsible for determining product suitability for your intended use
• Consult professionals for technical or safety questions
• Follow all local building codes and regulations

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18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law:

• That provision will be modified to the minimum extent necessary to make it valid
• All other provisions remain in full force and effect

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19. Entire Agreement

These Terms, together with our Return Policy and Privacy Policy, constitute the entire agreement between you and Toolstopia regarding your use of our website and purchase of products.

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20. Changes to Terms

Right to Modify

• Toolstopia reserves the right to update or revise these Terms and Conditions at any time
• Changes will be posted on this page with a new “Last Updated” date
• Material changes will be communicated via email or website notification

Your Acceptance

• Continued use of our website after changes constitutes acceptance of the updated Terms
• If you do not agree with changes, discontinue use of our website

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21. Contact Information

For questions, concerns, or support regarding these Terms and Conditions:

Toolstopia

📧 Email: info@toolstopia.co.ke
📞 Phone: 0719 261277
🌐 Website: www.toolstopia.co.ke

Call Center Hours:

• Weekdays: 6:00 AM – 6:00 PM (Monday – Friday)
• Weekends: 7:00 AM – 4:00 PM (Saturday – Sunday)

We strive to respond to all inquiries within 24 hours during business days.

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22. Acknowledgment

By using our website and making a purchase, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You understand our Return Policy and Privacy Policy
• You are entering into a legally binding agreement

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Thank you for choosing Toolstopia – Powering Kenya’s Projects, One Tool at a Time